Anahi Herbs

refund & Shipping policy

Though we strive to give you a great customer experience each time you shop with us, because other customers cannot use some products upon return due to hygiene factors, we don’t accept the exchange or return of the products once sold or delivered.
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. Drop an email at Exchange of products will be accepted if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged state, and subject to the following terms:

• Return/exchange/replacement for goods/ merchandise are subject to inspection and checking by Anahi Herbs Team.
• Damages due to neglect, improper usage, or wrong application will not be covered; under our Exchange / Returns Policy.
• Delivery timeline minimum to maximum days – 7 to 10 days.
• Once your exchange/return request has been accepted, the exchange/refund process will be completed within 10-15 business days, subject to picking & product inspection.
• Scanned copy of courier slip needs to be emailed to us within seven business days of opening the exchange/return request.
• Some special rules for promotional offers may override Anahi Herbs Exchange/ Returns Policy.
• To check which items cannot be exchanged, please mail us at through business days (Monday to Saturday). We are constantly working to include more and more products on our exchange list.
• The final price of exchanged products should be equal to or more than the price of returned items.
• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card, etc.
• The product should be returned to our address at:
• THE UPVAN VALLEY 10, First Floor, Model Town, Rohtak – 124001 Haryana, India.
• However, do give us a call, and we can help you with the steps to follow in case of exchange/return:
• Place your item in its original packaging.
• Please mention your Name, Order Number, and Mobile Number on the top of the box, and insert the original invoice.
• Keep the product and the package ready for pickup by Anahi Herbs.

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